Privacy Policy

Who We Are

Salvatore operates from our location at 825 Rue Saint-Laurent O, Longueuil, QC J4K 2V1 (Place Longueuil – Food Court, Level 2). We specialize in custom cakes and dessert baking services across the Montreal area. When we refer to "we," "us," or "our" in this policy, we're talking about Salvatore and our team.

You can reach us at (416) 443-3400 or contact@salvattoree.org if you have questions about how we handle your information.

Information We Collect

Running a custom baking business means we need certain details from you. Here's what we typically collect and why:

How We Use Your Information

The information you share with us serves specific purposes related to providing our baking services. We don't collect data just to have it—everything we ask for has a practical reason.

Order Fulfillment

This is the primary reason we need your information. We use your contact details to confirm orders, your specifications to create your desserts, and your delivery information to get everything to you on time. Pretty straightforward.

Customer Service

When you contact us with questions or concerns, we reference your previous communications and order history to provide helpful, personalized responses. It's much easier to assist when we can see what you've ordered before and what preferences you've mentioned.

Business Operations

We maintain records for accounting purposes, inventory planning, and quality control. If someone orders a three-tier chocolate ganache cake for June 14th, we need to track that so we can prepare properly and ensure we have the right ingredients on hand.

Marketing Communications

With your permission, we'll send occasional emails about seasonal offerings, special promotions, or new menu items. You can opt out anytime—there's an unsubscribe link in every marketing email we send.

Sharing Your Information

We don't sell your personal information to anyone. Period. However, running a business means we sometimes need to share specific details with trusted partners who help us serve you better.

• Delivery Services: When you order delivery, we provide your address and contact number to our delivery partners so they can complete the delivery successfully.
• Payment Processors: Transaction information goes through secure payment systems like Square or Stripe, who handle the actual processing of your payment details.
• Email Service Providers: We use email platforms to send order confirmations and newsletters. These services have access to your email address and name.
• Accounting Services: Our bookkeeper receives transaction records (without full payment details) for financial reporting and tax compliance.
• Legal Requirements: If required by Canadian law or valid legal process, we'll provide information to authorities. This is rare but possible.

All third parties we work with are bound by confidentiality agreements and must handle your data responsibly. We don't partner with companies that have questionable privacy practices.

Your Privacy Rights

Under Canadian privacy laws, including Quebec's Act respecting the protection of personal information in the private sector, you have several rights regarding your personal data.

Data Security Measures

Protecting your information is something we take seriously. We've implemented multiple security layers to keep your data safe from unauthorized access, loss, or misuse.

Technical Safeguards

Our website uses SSL encryption for all data transmission. Customer records are stored on secure servers with restricted access. We regularly update our systems and software to patch security vulnerabilities. Payment information never touches our servers—it goes directly to our payment processor through encrypted channels.

Physical Security

Paper records containing customer information are kept in locked filing cabinets at our location. Only authorized staff members have access to areas where customer data is stored.

Administrative Controls

Our team receives training on privacy practices and data protection. We limit access to customer information on a need-to-know basis. Staff members sign confidentiality agreements as part of their employment.

Despite our best efforts, no security system is completely foolproof. If we experience a data breach that affects your information, we'll notify you promptly and outline what happened and what steps we're taking to address it.

Data Retention

We don't keep your information forever. Different types of data have different retention periods based on business needs and legal requirements.

• Order Information: Kept for seven years to comply with Canadian tax and accounting regulations.
• Marketing Preferences: Maintained until you unsubscribe or request deletion.
• Website Analytics: Retained for up to 26 months to identify trends and improve our site.
• Communication Records: Stored for three years to maintain service continuity and resolve potential disputes.
• Payment Records: Kept for seven years for financial reporting and tax purposes.

Once the retention period expires and there's no legal reason to keep the data, we securely delete or anonymize it. If you request deletion before these periods expire, we'll accommodate that request except where we have a legal obligation to retain the information.

Cookies and Tracking

Our website uses cookies—small text files stored on your device that help the site function properly and allow us to understand how people use our site.

Essential Cookies

These are necessary for the website to work correctly. They handle things like keeping items in your shopping cart and remembering your preferences during a session. You can't really turn these off without breaking the site's functionality.

Analytics Cookies

We use these to understand which pages people visit most, how long they stay, and where they're coming from. This helps us improve the website and identify what information customers are looking for. These cookies don't identify you personally—they just track general usage patterns.

Managing Cookies

Most browsers let you control cookies through their settings. You can block cookies entirely, though some website features might not work properly if you do. Each browser handles this differently, so check your browser's help section for specific instructions.

Third-Party Links

Our website occasionally links to other sites—maybe a supplier's page or a blog post we found interesting. Once you click through to another site, this privacy policy no longer applies. Those sites have their own privacy practices, which you should review if you're concerned about how they handle data.

We try to link only to reputable sources, but we can't control or be responsible for the privacy practices of external websites.

Children's Privacy

Our services aren't directed at children under 13, and we don't knowingly collect information from kids in that age group. If you're a parent and believe your child has provided us with personal information, contact us and we'll delete it promptly.

While we often make cakes for children's birthdays, we collect information from the adults placing the orders, not from the children themselves.

Changes to This Policy

We review and update this privacy policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll post a notice on our website and update the "Last Updated" date at the top of this page.

For major changes that substantially alter how we handle your information, we'll notify you directly by email if we have your contact information. It's a good idea to check this page occasionally to stay informed about how we're protecting your data.

Compliance with Canadian Privacy Laws

We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and Quebec's Act respecting the protection of personal information in the private sector. These laws establish ground rules for how Canadian businesses must handle personal information.

If you believe we're not meeting these obligations or have concerns about our privacy practices, you can file a complaint with the Office of the Privacy Commissioner of Canada or Quebec's Commission d'accès à l'information.